Our general terms and conditions of sale

These terms and conditions of sale are concluded:

- on the one hand by the company Petit Pan SARL with a capital of 10,000 euros, located at 7, rue de Prague – 75012 Paris FRANCE, registered with the Paris trade and companies register under number 480 128 156 hereinafter referred to as "Petit Pan"

- and on the other hand, by any natural or legal person wishing to make a purchase via the Petit Pan website, hereinafter referred to as "the buyer".

Object :

These terms and conditions of sale aim to define the contractual relationship between Petit Pan and the buyer and the conditions applicable to any purchase made through the Petit Pan online store.

It is specified that the products and services are reserved for private individuals and intended for the buyer's personal use, unrelated to any professional use by the buyer.

Purchasing a good or service through this site implies the buyer's unreserved acceptance of these terms and conditions of sale.

These terms of sale shall prevail over any other general or specific terms not expressly agreed to by Petit Pan.

Petit Pan reserves the right to modify its terms and conditions of sale at any time. In this case, the applicable terms and conditions will be those in effect on the date the order is placed by the buyer.

Characteristics of the goods and services offered

The products and services offered are those listed in the catalogue published on the Petit Pan website.

These products and services are offered subject to availability.

The photographs in the catalogue are as accurate as possible but cannot guarantee a perfect likeness to the product offered, particularly with regard to colours.

Prices

The prices listed in the catalogue are inclusive of all taxes in euros, taking into account the VAT applicable on the day of the order in metropolitan France; any change in the rate may be reflected in the price of the products or services.

Petit Pan reserves the right to modify its prices at any time, it being understood however that the price appearing in the catalogue on the day of the order will be the only one applicable to the buyer.

The fixed amount for participation in preparation and delivery costs will be communicated to the customer on the order summary slip, before validation of the order.

Orders

The order placement procedure on the site is subject to compliance with the various steps that the customer must follow to validate their order.

The customer selects the item(s), and where applicable the size and quantity they wish to purchase on the site by clicking on the " Add to cart " box.

When the customer wishes to validate their order, they must click on the " Order " box accessible in the " Shopping Cart " tab.

The customer must then log in. During registration, they must complete the form provided for this purpose under the " Registration " tab (including name, surname, email address, postal address, and telephone number). This information is mandatory for processing and delivering orders and issuing invoices. The customer must read the privacy and personal data processing policy and check the box provided for this purpose. If the customer is already registered, they will enter their username and password to log in.

The customer pays by choosing the payment method and filling in the required fields.

After checking the order summary and clicking the " Pay for my order " button, the customer acknowledges having read and accepted all of Petit Pan's general terms and conditions of sale.

The order is then registered and cannot be modified, without prejudice to the application of the article in these Terms and Conditions relating to the right of withdrawal. Upon receipt of payment for the order, Petit Pan sends a confirmation email summarizing the order (items, price, quantity, etc.).

Returns

The customer has a right of withdrawal for a period of 15 (fifteen) days from the receipt of their order.

Braderie products cannot be returned and items cut to order (printed cotton and coated cotton) are neither exchangeable nor refundable.

The customer must notify Petit Pan of their intention to withdraw by sending a return request to the following address: hello@petitpan.com . Return shipping costs are the responsibility of the customer. The initial shipping costs are non-refundable.

Please return your order to the following address:

Little Pan
10 bis Place des Chaumes
45390 Puiseaux

Make sure you keep a tracking number or other proof of sending.

The customer must then return the items to Petit Pan within 14 (fourteen) days of notifying them of their decision to withdraw. The item(s) must be returned in their original packaging, in their original condition, new, unworn, and unwashed.

The customer who received their delivery outside of Metropolitan France bears all return costs.

To make a return, the customer must follow the procedure indicated in the section " Frequently Asked Questions / Returns and Refunds ".

We inform you that the returned item(s) will be refunded by Petit Pan using the same payment method as that used for the order, at the latest within 15 days of the date on which Petit Pan became aware of the customer's decision to withdraw.

Petit Pan may postpone reimbursement until the items are received or until the customer provides proof of shipment, whichever occurs first. Petit Pan is not liable for any additional costs incurred due to a delivery method more expensive than the standard delivery method. Return shipping costs are borne by Petit Pan if the delivered item differs from the ordered item or is damaged. If the customer fails to comply with these Terms and Conditions, particularly the return conditions, Petit Pan will not be able to process a refund for the items in question.

For returns from countries outside the European Union:

The customs declaration included with the package must state that it is a customer return and the reason for the return. We advise you to use the carrier that handled your initial delivery and to ensure that no charges are applicable upon receipt of the package. If any charges are incurred upon receipt of the package, it will be systematically refused.

Payment methods

Payment is due upon ordering.

Payments will be made by credit card; they will be processed through the secure system of Société Générale which uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and no third party can access it during transport over the network.

The buyer's account will be debited upon validation of the order for the amount of the products or services sent.

The buyer will be sent a paper invoice showing the VAT.

Deliveries

All products purchased on the website are only deliverable within the offer area. The product is delivered to the postal address provided by the customer when placing the order.

The delivery time for a product, as indicated on the website when the order is accepted, is a typical average timeframe and corresponds to the order preparation time plus the shipping time by the carrier, and does not include any potential customs clearance delays. This timeframe assumes that the order was placed Monday through Friday before 10:00 AM Paris time, excluding public holidays.

Petit Pan cannot be held responsible for delivery delays that are attributable either to the customer, or to the unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure.

If needed, the customer can contact customer service by email at the following address: hello@petitpan.com .

Guarantees

The user benefits from the guarantee against hidden defects and conformity in accordance with the provisions of articles 1641 to 1649 of the civil code and articles L.217-4 to L.217-14 of the Consumer Code to obtain in court the repair or replacement of the goods and if impossible, the termination or reduction of the price.

Article 11.1 Legal guarantee of conformity

Article L217-4 of the Consumer Code
"The seller delivers goods that conform to the contract and is liable for any defects in conformity existing at the time of delivery.
He is also liable for defects in conformity resulting from packaging, assembly instructions or installation when the latter was his responsibility under the contract or was carried out under his supervision.

Article L217-5 of the Consumer Code
"To be compliant with the contract, the goods must:"
1° Be fit for the purpose for which similar goods are normally used and, where applicable:
- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
- to present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or their representative, particularly in advertising or labelling;
2° Or possess the characteristics defined by mutual agreement between the parties or is suitable for any special purpose sought by the buyer, brought to the seller's attention and which the latter has accepted."

Article L 217-9 of the Consumer Code : "In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods."

However, the seller may refuse to proceed according to the buyer's choice if that choice entails a cost that is clearly disproportionate to the other option, taking into account the value of the goods or the significance of the defect. In that case, the seller is obligated to proceed, unless impossible, according to the option not chosen by the buyer. Article L217-11 of the Consumer Code: "The provisions of Articles L. 217-9 and L. 217-10 shall apply at no cost to the buyer." Article L217-12 of the Consumer Code: "The action resulting from a lack of conformity is time-barred two years from the date of delivery of the goods."

Article 11.2 Legal guarantee against hidden defects

Article 1641 of the Civil Code
"The seller is bound by the warranty against hidden defects in the thing sold which render it unfit for the use for which it is intended, or which diminish this use to such an extent that the buyer would not have acquired it, or would have given only a lower price, if he had known of them."

Article 1643 of the Civil Code
He is liable for hidden defects, even if he did not know about them, unless, in that case, he stipulated that he would not be bound by any guarantee.
Article 1644 of the Civil Code
In the cases covered by Articles 1641 and 1643, the buyer has the option of returning the item and receiving a full refund, or keeping the item and receiving a partial refund. Article 1648, paragraph 1 of the Civil Code

"The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect."

Responsibilities

In the online sales process, the seller is only bound by an obligation of means; his liability cannot be invoked for damage resulting from the use of the Internet network such as data loss, intrusion, viruses, service interruption, or other unintentional problems.

Intellectual property

All elements of the Petit Pan website are and remain the exclusive intellectual property of Petit Pan.

No one is authorized to reproduce, exploit, redistribute, or use in any way whatsoever, even partially, any elements of the site, whether software, visual, or audio.

In accordance with the French Data Protection Act of 6 January 1978, personal information relating to buyers may be subject to automated processing.

Petit Pan reserves the right to collect information about buyers, including through the use of cookies, and, if it so chooses, to share the collected information with business partners.

Buyers can object to the disclosure of their contact information by notifying Petit Pan. Similarly, users have the right to access and rectify their personal data, in accordance with the law of 6 January 1978.

Petit Pan will archive order forms and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of Article 1348 of the Civil Code.

Petit Pan's computerized records will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

Petit Pan will not be responsible for the total or partial non-performance of its obligations under this contract, if such non-performance is caused by an event constituting force majeure, in particular in the event of disruption or total or partial strike of postal services and means of transport and/or communication, flood or fire.

Petit Pan will notify the customer of an event constituting force majeure within 5 working days of its occurrence.

In the event of a dispute, jurisdiction is granted to the competent courts of Paris, notwithstanding multiple defendants or third-party claims.